Good Response to TTD Online Booking of SED - TTD Addl Eo

The special drive to improve the TTD online booking website environment has given good dividends stated TTD Additional EO Sri AV Dharma Reddy.

 

In a media briefing held at Annamaiah Bhavan on Friday in Tirumala, the Additional EO explained in detail about  the technical snags encountered and the efforts of TTD IT wing along with TCS and JIO to overcome these issues. The details as stated below:

 

Several technical hiccups have surfaced since lakhs of devotees are making simultaneous logins to book the limited number of SED tickets released in on-line during Covid environment.

 

Following the complaints of technical issues from the pilgrims during the Special Entry Darshan Quota release for the months of August and September, the IT wing of TTD with the help of TCS explored all the technical possible solutions to overcome these performance issues.

 

The team explored many alternatives including Amazon, Jio, Bookmyshow, Abhibus etc. Which has a powerful Cloud Management System. M/s Jio is selected as the best choice as they have come forward to address the technical issue free of cost.

 

As a service to Venkateswara Swamy M/s, Jio has taken this as a challenge to meet the expectations of the pilgrim in providing best possible booking experiences. Jio with about 30 highly qualified technical team worked 24X7 for the past 22 days to develop a new web portal in AWS environment and made it ready for quota release on 24th of September.

 

The app developed is thoroughly tested to ensure Security and Performance. New Payment gateways were introduced. Required physical cloud infrastructure provided by Jio at no cost to TTD includes software development worth around Rs.3crore along with necessary infrastructure support.

 

The pilgrims were redirected to the Jiomart sub-domain from tirupatibalaiji.ap.gov.in website. The sub-domain under the TTD name could not be created due to time and technical constraints. From next month's release onwards, jiomart will not appear and the domain name will be tirupaitbalaji.ap.gov.in only.

 

The quota was released exactly at 9 AM on Friday. Because of the newly developed application and the fresh environment and due to sudden increase in the load to 5.5 Lakhs users from 1.06 lakh users observed during last release, the application experienced some technical issues till 10:30 AM.

 

The Jio team, TCS and TTD IT Team together addressed the technical issue within one and a half hours and the services resumed by 10:30 AM. About 5.5 lakh users tried to book the tickets at any point of time and more than one crore hits were received on the TTD Booking portal. Even then the application has served with good performance by the team efforts and quality infrastructure provided by the Jio. The bookings were smooth and users experienced the best booking process. Within one hour 2 lakh tickets were booked successfully. 

 

TTD is appealing to devotees not to be carried away by any malicious campaign by vested elements and continue to book their tickets on the TTD official website only.

 

TTD IT Chief Sri Sesha Reddy, CIO Sri Sandeep Reddy and other IT staff were also present.