Inspects Reception Areas and Laddu Counters

TTD EO Sri J Syamala Rao on Monday took an overall view on all the departments and reviewed on the major departments including Temple, Reception, Annaprasadam and Engineering department in detail.

A review meeting was held at Gokulam Rest House in Tirumala along with JEOs Smt Goutami, Sri Veerabrahmam, CVSO Sri Narasimha Kishore and other senior officers of TTD.

Speaking on the occasion, the EO said, Tirumala has got emotional bonding in the society. "So it is our primary duty to ensure quality food, sanitation and other facilities to the best possible manner to the satisfaction of the pilgrim devotees. During my observations in my maiden inspection yesterday, from the feedback I received from the pilgrims, we need to fill the gaps to reach their expectations", he maintained.

Later he instructed the JEO to prepare Standard Operating Procedures (SoP) besides establishing a Feedback Mechanism along with a Check List and Time Line for every department.

The EO reviewed in length the various formats of Darshan, online quota release, seva tickets with resepct to temple, modes of accommodation in Reception wing and also the Engineering works with the officials concerned.

Senior Officers of TTD including CEO SVBC Sri Shanmukh Kumar, FACAO Sri Balaji, DLO Sri Veeraju, CE Sri Nageswara Rao and other Heads were also present.

Inspection 

Earlier during the day, EO inspected Cottages in Mullakunta area, Laddu counters and interacted with the pilgrims to know about the facilities. 

Later, he checked the taste and quality of Annaprasadam being served to the pilgrims at Matrusri Tarigonda Vengamamba Annaprasadam Complex(MTVAC) and received the feedback from the pilgrims.